Logistics and Warranty policy

Logistic:

SF Express

We applied the SF Express Logistic System (API) for our website, customers can choose the SF Express shipping method for the logistic

Designated address

Customers can fill in the receiving address by themselves, including residential or business address. After the order is shipped, SF Express staff will contact the customer to confirm the delivery arrangement. When SF Express staff deliver the goods, they may require the recipient to show the relevant order information and sign for confirmation.

SF Store/ EF Locker

Customers can use the options to choose/fill in their own receiving information. After the goods arrive, SF Express will send the pick-up notice to the recipient by SMS. Please show the SMS notice to the SF staff when picking up the goods, or pick up the goods from EF Locker by using the SMS instruction.

Shipping and delivery time

Generally, the order will be delivered to the logistics company within about 1-2 working days after the order and payment are confirmed; under normal circumstances, the logistics company will deliver the goods within 2-3 working days. The status of the shipment can be traced by the tracking number, which will be found from the order status after the shipment is being processed. The above estimated days are limited to general circumstances, and do not include special days or time periods, such as inventory settlement, or special events such as pre-sale goods, etc.

Shipping fee calculation

The shipping fee will be automatically calculated by the SF Express Logistic System (API) based on the volume and weight of the goods (including packaging); the actual shipping fee will be displayed directly after adding the goods to the shopping cart; customers can reconfirm on the check out page.

Related logistics rules:

This website only accepts Hong Kong delivery services provided by SF Express. We will not be responsible for any additional charges or surcharges
All of the information provided includes the recipient's name, contact number, address and any remarks, customer should ensure that the information is correct before payment; we are not responsible for any errors in the relevant information under any circumstances.
All SF Express business locations, SF Express stations or service address names and business hours of SF Express are subject to the official information of SF Express; the delivery of goods may have a pickup time limit. For details, please refer to the SF Express official website
This webpage uses SF Express to handle logistics matters. The company will not be responsible for any problems arising from logistics, including failure to deliver, expiration of the pickup time limit, damage or loss of goods during transportation, etc.; customers must contact and solve any issues on their own.

Warranty Policy:

Authorized Dealer Imported item

Licensed products are maintained by the authorized dealer. The actual warranty period and scope are subject to the agent’s terms. Customers need to contact and follow up with the authorized dealer.

Parallel Imported Item

Warranty provided by our company, unless otherwise stated, the general maintenance period is 30 days. The scope of warranty service includes inspection, repair and parts costs.

Replacement by shopping guarantee

In the first 7 days of the warranty period, if the customer finds that the product has operational problems, for parallel imported products, the customer must contact our company and provide relevant information within the first 7 days of the warranty period and wait for our company’s confirmation and make appointment. After our staff of the service center process the inspection and confirms that the product meets the criteria of the replacement shopping guarantee (usually about 3-7 working days); our staff will arrange for the customer to visit our customer service center to pick up the new product. Regarding the authorized dealer products, customer have to follow the terms of the authorized dealer, and need to contact and follow up with the authorized dealer.

The following(s) is/are not included in the coverage:

Any part of the product has cracks, rust, water stains, corrosion, cracks, burns, unevenness, damage, incomplete parts and other surface damage.

Damage caused by human accident, negligence, improper voltage input, improper installation or testing, unauthorized repair or modification; direct or indirect damage caused by improper use of equipment or abnormal operation of the equipment itself.
The original warranty label is torn off, altered or incomplete; and the product serial number must be the same as that on the warranty certificate (if applicable).
Customers provide false maintenance information. However, under the judgment of the company, if the product is repairable, the company may quote the customer separately for replacement parts and accessories according to the situation, and repairs for a fee with the consent of the customer, and the damaged parts and accessories after the replacement belong to the company.
Product damage caused by natural disasters, including fire, flood, earthquake or war, etc.
Reasons that are not directly related to the problem of machine failure due to changes in mind, poor experience, price fluctuations, etc.

Other related matters

If due to force majeure reasons (including but not limited to fire, misfortune, accident, natural disaster, natural disaster, any laws, orders, proclamations, regulations, requirements or regulations of the Hong Kong Special Administrative Region government or any of its government agencies, Strikes, labor disputes, shortages of labor or skilled workers, shortages of goods or raw materials, delays in transportation, or reasons beyond the company’s reasonable control, whether similar to the foregoing, have caused the company to fail to perform its responsibilities on its website, The company can be exempted from fulfilling these responsibilities within the affected scope and the company is not required to bear any responsibility for this.
This website reserves the right to cause the listed products to suddenly be out of stock or cancel orders due to product problems without prior notice.
Product packaging may vary from batch to batch, subject to the actual product.
Due to differences in lighting, display chromatic aberration, or personal understanding of colors, there may be some chromatic aberration between the photo and the actual product. The actual product shall prevail.
In the event of any logistics problems including delays or damages, if the situation is caused by the logistics company or an organization other than the company, the company or this website cannot be held responsible.
This website and its content are provided on the basis of existing information. This website only provides a place for online shopping. Therefore, we will not make direct, indirect, accidental, derivative and punitive damages (including pecuniary benefits and intangible losses) and legal liabilities (except for the provisions implied in the law).
Before using the products purchased on this website, please carefully read the product information, usage and precautions provided by the manufacturer, shipper or seller on the product or in the package. This store will not provide these manufacturers, shippers or sellers the accuracy of the information is responsible for the applicability, quality and reliability of a specific purpose. Therefore, the relevant information should be carefully analyzed before use.
This website may provide/use links to other websites. The linked website is not under the control of this store, so this website will not be responsible for the content of the website, the content of its linked websites, and the updates and changes of the content.

Appendix:

For all personal care or hygiene products (including but not limited to toothbrushes, masks), the company does not provide return or exchange services.
Once the order is shipped out, we do not offer cancellation or exchanges for the order, whether it is delivered or not.
All the warranty clauses and the guarantee of replacement shopping with defective products do not include man-made damage; if guests want to enjoy the guarantee of replacement shopping with defective products, the original packaging of the product, all accessories (including the main body of the product), and related documents must be kept intact; If the product model is out of stock or discontinued, the company will replace it with a product of the same or close value.
The starting date of the first day of the warranty period shall be based on the order establishment date. If the order needs to be delivered by logistics, it will be calculated from the logistics delivery date.
All guests who visit the customer service center for maintenance/inspection/repair/replacement/collection, etc., must make an appointment with Whatsapp and confirm the appointment status by the company's staff. (Whatsapp: +852 5537 3156)
Regarding product maintenance and replacement shopping guarantee services, customers need to visit our company's customer service center in person to ensure the condition of the product; if customers fail to visit our company's customer service center due to various factors or reasons, they can choose to express/mail Send it to the company’s customer service center. The company will not be responsible for any costs or/and any problems arising from the delivery process (including but not limited to loss/damage/damage).
If the customer submits the product to a third party for maintenance without our company's permission during the product warranty period, our company will immediately terminate the provision of related maintenance services, and the company will not be responsible for the unlicensed repair costs. The company reserves the right to determine that the product is indeed a problem product and reserves the right to test your product.
If there is any discrepancy between the Chinese and English content of these terms of use, the Chinese version shall prevail.
In case of any dispute, Brilliant Channel reserves the right of final decision